Privacy Policy

Introduction

Capital Auto Auction ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy. We follow this policy in accordance with applicable law in the places where we operate.

This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand how we collect, use and protect your information. If you do not agree with our policies and practices, your choice is to not use our Website or register an account. By accessing or using this Website, you acknowledge and accept the terms of this privacy policy. This policy may change from time to time. Your continued use of this Website following any changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. Please also keep in mind that our Website may contain links to other sites and third parties not owned or controlled by the Company and We are not responsible for the privacy practices of those sites or third parties.

Children Under the Age of 16

Our Website is not intended for children under sixteen (16) years of age. No one under age sixteen (16) may provide any personal information to or on the Website. We do not knowingly collect personal information from children under sixteen (16). If you are under sixteen (16), do not use, register an account, or provide any information on this Website. If we learn we have collected or received personal information from a child under sixteen (16) without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under sixteen (16), please contact us at [email protected].

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website that register for an account, including information:

By which you may be personally identified, such as name, mailing address, email address, telephone number ("personal information"), and driver’s license information or government issued identification;
That is about you but individually does not identify you and cannot reasonably be used to identify you (“anonymous information”); and/or
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through tracking technologies.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including behavioral data, location data, tracking data, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We do not sell or share the information we collect automatically from you. The information we collect automatically does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser or interacting with our consent mechanism. However, if you disable cookies, please note that you may be unable to access certain parts of our Website.

To submit a request to opt out of targeted advertising, or the sharing of your personal information, you may click the “Do not Share my Personal Information” link in our Website footer.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or interact with our consent for cookies mechanism. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to communications regarding a product purchase, product service experience or other transaction.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third-parties, including content providers and application providers. These third parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To communicate with you about your account, transactions with us, or send you information about services or products that you request from us.
To send you offers or promotions for our products and services or third-party partner products and services;
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Website, like an auction.
To operate, understand, optimize, develop, update, and improve the Website, products, services, and operations, including utilizing analytics tools.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' products and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile.

Disclosure of Your Information

We may disclose information about groups or categories of users, which does not identify and cannot reasonably be used to identify you or any other user or individual (“aggregate information”), without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties and applications we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Capital Auto Auction, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

The categories of personal information we may disclose include:

Categories, purposes, and entities with whom personal information may be disclosed.

Category of Personal Information	Purpose for Collection of Personal Information	Entities with whom Personal Information is disclosed
Contact Information: Name; Mailing address; Email address; Telephone number.	We use this type of information to identify you, communicate with you and provide products and services.	We may disclose this type of information to third parties to perform services for you.
Financial Information and Sensitive Personal Information: Bank Account Number; Driver’s License; Passport; Salary; Income; Social Security Number; Tax ID	We use this type of information to verify your identity and provide products and services.	We may disclose this type of information to third parties that handle payment processing; Legal, auditors and consultants; Other third parties as required by law.
Online & Technical Information: IP Address; Browsing behavior; First Party Cookies; Web Server Logs; Server log records; Activity log records.	We use this type of information for system administration, technology management, including optimizing the Website; For information security and cybersecurity purposes, including detecting threats; For recordkeeping, including logs and records maintained for everyday business purposes; To better serve and communicate with you and prospective clients.	We may disclose this type of information to third parties who assist with Company’s information technology and security programs; Third parties who assist with fraud prevention, detection and mitigation; Lawyers, auditors and consultants and third parties as required by law.
Audio/Visual Data: Photographs; Video images; Call center recordings.	We use this type of information: For internal business purposes, such as call recordings used for training, coaching or quality control; For relationship purposes; For premises security purposes and loss prevention; For everyday Business Purposes.	We may disclose this type of information to third parties who assist with digital communication, information technology, security and loss prevention programs; Lawyers, auditors and consultants and other third parties as required by law.
Compliance Data: Product safety data and other regulatory information; Records related to consumer preferences, such as opt-ins and opt-outs of marketing programs; Records related to requests.	We use this type of information: To comply with and demonstrate compliance with applicable laws; For internal business purposes, such as risk management, audit, internal investigations, business continuity; reporting, and analytics; For everyday Business Purposes.	We may disclose this type of information to lawyers, auditors and consultants; Regulators, customers and other third parties, in connection with their audits of Company.
Communication Data: We collect this data through customer service text messages, phone calls, call routing and recording, and post-case customer survey capabilities.	We use this type of information: For internal business purposes and to better serve and communicate with you and prospective clients.	We may disclose this type of information to third parties who assist in customer service capabilities and every day business operations, such as Website maintenance; Other third parties as required by law.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. For example, California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide their state residents with the following rights:

Right to Know/Access the personal information we have collected from or about you
Right to Data Portability
Right to Delete the personal information we have collected from or about you
Right to Correct inaccurate personal information we maintain about you
Right to Request Categories of Third Parties with whom your information has been disclosed (list of the specific third parties for MN and OR Residents)
Right to Appeal a decision We have made in connection with your privacy rights request
Right to Non-Discrimination
Right to Opt-out of sharing your information
Right to Limit the use and disclosure of sensitive personal information

The exact scope of these rights may vary by state. To exercise any of these rights please contact us via email at: [email protected].

Data Security

The security, integrity, availability, and confidentiality of your information is extremely important to Capital Auto Auction. We have implemented technical, administrative, and physical safeguards to protect your information from unauthorized access, use, alteration or disclosure. We periodically review our security posture in order to implement new technology and standards to protect you and your information. However, despite our best efforts, no security measures are perfect. We will maintain your personal information for the length of time necessary to fulfill the purposes for which you shared it, as outlined in this policy unless a longer retention period if required or permitted by law. All information you provide to us is stored on our secure servers behind firewalls. Any sensitive personal information will be encrypted.

We do not store or process your credit card information directly on our servers. All payment transactions are securely processed through our third-party payment processor, Network Merchants, LLC (NMI). When you make a purchase on our Website, your payment information is transmitted directly to NMI using industry-standard encryption and security protocols. We do not have access to your full credit card number, CVV, or other sensitive payment data once it is submitted through the payment gateway. By submitting your payment information, you agree to NMI’s privacy policy and terms of service, which govern the use and security of your data during the payment process. You can review NMI’s privacy practices by visiting their website at: https://www.nmi.com/privacy-policy

If you have any questions about how your payment information is handled, please contact us at [email protected].

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through an email sent to the email address specified in your account. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

[email protected]

Last modified: 11/13/2025

Source: Capital Auto Auction Privacy Policy (exact text reproduced).